About the company

 

Our partnerships with our customers are paramount and our ability to deliver an incredible customer experience starts with investing in and empowering our People. We recognize that we are only as good as the individuals that make up our company, so they are at the center of everything we do. We are a customer focused, customized solution, outside of the box team. We strive to provide clear and proactive communication to our clients everyday as they navigate the many variables of their supply chains. 

Above all else, we strive to be the most dependable pool distribution provider in the nation. With all the complexities that exist in logistics and transportation, our measuring stick is simple – do we deliver on-time, complete, well-handled, and scanned orders? Day in and day out, we must ensure we can consistently answer those questions – yes, yes, yes, and yes! Everything we do is to reliably meet that end for our customers. Our focus and vision moving forward is to continue to invest in the right people, technology, real estate, training, and infrastructure to ensure that we are the most dependable pool distributor for your freight.

Our History

If that isn’t enough let’s go down to Lakeland, Fl, one of our largest facilities, and speak to Anthony Silvera who is still a driver for us 30 years after beginning his career with USA Carriers. Add to that Service Express, another quality company that began in the 90’s. One of the best operating facilities in our network located in Richmond, VA came from our acquisition of Service Express. The management team and office staff that currently run the operation were part of the original acquisition back in 2008. We have 3 drivers (Rodney King, Brian Stewart and Kerry Tyler) that also work in Richmond that will also attest to why they have stayed. Moving to our last acquisition Pinch Carriers, down in Texas we have Rebecca Pires who leads our Account Management team. Come do business with family, people who have grown together for over 3 decades

 

Our Culture

We’ve adopted 2022 as The Year of The Customer. We’re supporting this strategy through living the four core principles that drive our culture:

  • Invest in and Empower our People – Without a doubt, our people are the heartbeat of this company. Our first core value is a testament to our strong dedication to continuously improving the work experience for our employees, identifying opportunities for professional development at every stage in their career, and giving them the tools to conquer everything in front of them.
  • Own the Customer Experience – We must treat our customers with the utmost respect and ensure they are leaving every interaction with us happier than when they came into it. This includes both external and internal customers. This core value not only highlights the importance we place on our customers, but the word “Own” signifies that we expect everyone in our organization to hold themselves accountable for the customer’s experience.
  • Communicate Clearly and Proactively – Communication between teams and across levels is critical to our success. Making sure that we leave no “grey area” is key along with addressing issues timely allows us to make sure we’re able to establish clear expectations and support our clients effectively and efficiently.
  • Crush it! – Our people are competitive by nature. If you played a sport growing up, you remember the thrill you got from absolutely crushing it at a tournament. That feeling is addictive and contagious, and we want every employee to feel proud of what they accomplish day in and day out.